Securus Text Connect is a service that lets you send text messages, photos, and eMessages to someone who is incarcerated—all from your phone or computer. If you’ve been searching for a way to stay in touch without endless phone calls, this is likely what you’ve stumbled upon. But the reality of how it works, what it costs, and where it falls short isn’t always clear from the marketing. Here’s the breakdown.
How Does Securus Text Connect Work?
You sign up for an account with Securus, add funds, and then you can send messages through their app or website. The person on the inside receives your message on a tablet or kiosk, and they can reply when they have access. It sounds simple, but there are a few things that surprise most families.
- Messages are not instant—they can be delayed for review.
- You might be charged per message or via a subscription, depending on the facility.
- The app can be glitchy, and support is not always helpful.
What Does It Cost?
Pricing varies by facility and by plan. Some jails charge per message, others offer monthly subscriptions. You might see fees for photo attachments, and there’s often a connection fee just to set up your account. The costs add up quickly, especially if you’re messaging daily. It’s not uncommon for families to spend $30–$50 a month just on texts, and that’s before any video calls or phone minutes.
Why Do People Get Confused by Securus Text Connect?
The biggest source of confusion is that Securus is not the only provider, and not every facility uses it. You might think you’re texting your loved one directly, but the message is actually routed through a server that may scan or hold it. Also, the app’s interface is clunky—messages sometimes appear out of order, and you might not get a notification when a reply comes in. Families often complain that they send a message and then wait hours or even days for a response, not knowing if it was delivered.
What Are the Alternatives?
If Securus Text Connect feels expensive or frustrating, you have other options. One alternative is InmateDB, which lets you send messages, photos, and letters online. Inmates can text U.S. and Canada phone numbers, and they get access to AI chat, email, Wikipedia, dictionary, news, sports, lessons, trivia, and a private journal. InmateDB costs $19.99 a month with a 5-day free trial, and it’s designed to be more straightforward and affordable than the big telecom providers.
What Should You Expect When Using Securus?
If you do stick with Securus, set your expectations. You’ll likely need to verify your identity, possibly pay a fee to create an account, and then wait for the facility to approve you as a contact. Once approved, you can start sending. But be prepared for occasional technical glitches and the possibility that your message may not be delivered if the inmate’s tablet is offline. Also, keep an eye on your balance—auto-recharge can drain your account faster than you think.
Is Securus Text Connect Right for You?
Securus Text Connect works, but it’s not the only way to stay in touch. If you’re looking for a more streamlined experience with transparent pricing, consider trying InmateDB. It’s built for families who want to send messages, photos, and letters without the hassle. You can start with a free trial and see if it fits your needs. Whatever you choose, the important thing is to stay connected with your loved one in a way that works for both of you.