If you’re tired of Securus’s fees, dropped calls, or the clunky app, you’re not alone. There are real alternatives, and some of them are simpler and cheaper than what you’re using now. This guide walks you through what to look for, how to switch, and which services actually deliver.
Why People Search for Securus Alternatives
Securus is one of the biggest names in inmate communications, but that doesn’t mean it’s the best fit for every family. You might be paying per-minute for phone calls that rarely connect, dealing with an app that crashes, or just tired of the nickel-and-diming. Whatever your reason, the good news is you have options.
What to Look for in a Securus Alternative
Before you switch, know what you care about. Some families prioritize cost, others want better features, and a few just want something that works. Here are the main things to compare:
- Price: Monthly flat fees beat per-message charges. Look for a service that doesn’t surprise you.
- Features: Messaging, photos, and video calls are standard. Some services add extras like educational content or a private journal.
- Ease of use: Can you send a message from your phone, or do you have to sit at a computer?
- Reliability: Does the app actually work? Do messages go through quickly?
How to Switch from Securus
Switching isn’t as hard as it sounds. Here’s the process:
Step 1: Check What Your Facility Allows
This is the biggest hurdle. Not every jail or prison allows third-party messaging apps. Some only work with Securus or another major provider. So before you sign up for anything, confirm with the facility or check their approved vendor list. If they don’t allow alternatives, you might be stuck—but it’s worth asking because policies change.
Step 2: Pick a Service That Fits
Once you know what’s allowed, choose a service. Look for one that’s user-friendly and has a flat monthly fee. For example, InmateDB lets you send messages, photos, and letters online, and inmates can text U.S. and Canada phone numbers. That’s a feature Securus doesn’t always offer.
Step 3: Set Up an Account
Signing up usually takes a few minutes. You’ll need your basic info, the inmate’s details, and a way to pay. Many services, including InmateDB, offer a free trial so you can test it before committing.
Step 4: Test It Before You Cut the Cord
Don’t cancel Securus until you’ve had a few successful exchanges on the new service. That way, you’re not left in the dark if something goes wrong.
What You’ll Pay with an Alternative
Pricing varies, but many alternatives use a flat monthly subscription. For instance, InmateDB charges $19.99 per month with a 5-day free trial. That’s predictable—you know exactly what you’ll pay each month, no surprise fees per message or minute.
Features That Make a Difference
Beyond basic messaging, some services add things that keep your loved one occupied and connected. InmateDB, for example, includes AI chat, email, Wikipedia, dictionary, news, sports, lessons, trivia, and a private journal. That’s a lot more than a plain messaging app.
The Bottom Line: Is It Worth Switching?
For many families, yes. If you’re paying more than $20 a month with Securus and still dealing with dropped calls, an alternative like InmateDB could save you money and frustration. The flat fee is easier to budget, and the extra features might actually help your loved one pass the time in a constructive way.
Just remember to check facility rules first. If your facility allows it, give the free trial a shot. You might find that InmateDB is the upgrade you’ve been looking for.