Trulincs is a messaging platform used by many jails and prisons to let incarcerated people communicate with family and friends via text, photos, and video messages. If someone you care about is inside and has access to Trulincs, here is how it works and what you need to know to get started.
What Is Trulincs?
Trulincs is a digital communication service that replaces traditional mail or phone calls in many facilities. You send messages, photos, or videos from your phone or computer, and the inmate reads them on a tablet or kiosk inside. The system is similar to other inmate messaging apps, but each facility has its own rules and pricing.
How to Set Up a Trulincs Account
First, you need to know which facility uses Trulincs. Not all jails or prisons do. Once confirmed, go to the Trulincs website or download the app. You will create an account using your name, email, and phone number, then link to the inmate by entering their facility and inmate ID number. The system usually verifies the link within a day or two. After that, you can start sending messages.
Sending Messages: What Works and What Doesn’t
You can send text messages, photos, and sometimes short videos. Messages are not instant; they are reviewed by facility staff before delivery, which can take anywhere from minutes to hours. Character limits vary but are often around 500–1000 characters per message. Photos must meet size and content restrictions—no nudity, gang signs, or anything staff deems inappropriate. Once approved, the inmate sees it on their tablet or kiosk.
Costs and Payment
Trulincs is not free for either party. You typically buy credits or a subscription to send messages. Prices vary by facility, but common plans include a monthly fee or per-message cost. For example, some facilities charge around $10–$20 per month for unlimited messaging, while others charge per message (often $0.10–$0.25 each). The inmate may also have to pay a small fee to view photos or videos. Always check the facility’s specific pricing before you commit.
Common Frustrations and Tips
One of the biggest pain points is message delays. If a message seems stuck, it may be under review or rejected. Rejected messages do not always tell you why. To avoid problems, keep messages simple and avoid slang that could be flagged. Also, be aware that some facilities limit the number of messages per day or the length of messages. If you are sending photos, keep them clear and appropriate.
Alternatives to Trulincs
If Trulincs is not available at your loved one’s facility, or if you find the pricing too high, look into other services like InmateDB. InmateDB lets families send messages, photos, and letters online, and inmates can reply to U.S. and Canada phone numbers. Inmates also get access to AI chat, email, Wikipedia, news, sports, lessons, trivia, and a private journal. Pricing is $19.99 per month with a 5-day free trial. You can check it out at InmateDB to see if it fits your situation.
Final Thoughts
Trulincs can be a reliable way to stay in touch, but it helps to go in with realistic expectations. Delays happen, costs add up, and each facility has its own quirks. If Trulincs does not work for you, or you want to explore other options, InmateDB offers a straightforward alternative with a free trial. The most important thing is to find a communication method that keeps your connection strong without breaking the bank.