If you’re trying to stay in touch with someone incarcerated, you’ve probably run into two main options: messaging services and video calls. Each has its own strengths and headaches, and the right choice depends on your situation, your loved one’s facility rules, and your budget. Here’s a straight comparison to help you decide.
How do messaging and video calls actually work?
Messaging lets you send text messages, photos, and sometimes letters through a secure online platform. The inmate receives them on a tablet or kiosk and can reply when allowed. Video calls work like a scheduled face-to-face chat, usually through a facility’s app or website, with strict time limits and monitoring.
The big difference is timing. Messaging is asynchronous—you send a message, and the inmate reads and responds when they can. Video calls are live and require both of you to be available at the same time, which can be tricky with work, kids, or different time zones.
Which one feels more personal?
Video calls obviously win on emotional connection. Seeing someone’s face, hearing their voice in real time—that’s hard to replace. But many families find messaging more practical for daily connection. A quick note about your day, a photo of the kids, a joke—these small touches add up. Messaging can feel more like a regular part of life, while video calls can feel like an event.
Some facilities limit video call length to 15 or 20 minutes, which adds pressure. With messaging, you can take your time, and the inmate can read and reread your words when they need encouragement.
What about cost?
Video calls are often charged by the minute, and rates vary widely by facility. A 20-minute call can cost $5 to $15 or more. Messaging services usually have a flat monthly fee or per-message charges. Some facilities offer free basic messaging, but premium features (like photo attachments) cost extra.
If you’re on a tight budget, messaging is generally cheaper for frequent contact. But check your facility’s specific rates before signing up for anything.
Are there any hidden catches?
Both options have limitations you need to plan for. Video calls require a stable internet connection and a device with a camera. If your phone or computer is old or your Wi-Fi is spotty, the call might cut out. Messaging is more forgiving—you can send a message from almost any device, and the inmate will get it when they next check their tablet.
One big hidden catch: some facilities block certain messaging platforms or charge extra for them. Always confirm with the facility which services are approved before you pay. Also, both messaging and video calls are recorded and monitored, so keep sensitive conversations in person or by phone if that’s an option.
Can I use both?
Yes, many families combine them. Use messaging for daily check-ins, updates, and sharing photos. Save video calls for special occasions—birthdays, holidays, or just when you really need to see each other. The key is to find a rhythm that works for both of you without breaking the bank or causing stress.
What about other features like educational content?
Some messaging services offer extras that can benefit the inmate. For example, InmateDB includes AI chat, email, Wikipedia access, a dictionary, news, sports, lessons, trivia, and a private journal—all for a flat monthly fee of $19.99 with a 5-day free trial. This can help the inmate stay engaged and use their time productively. Video calls don’t typically offer these add-ons.
If your loved one is interested in learning or just wants more to do than wait, a service with built-in tools might be worth the investment.
So which one should I choose?
Start with messaging for regular connection. It’s affordable, flexible, and less stressful to schedule. Then add video calls when you can afford them and when the emotional boost is worth the hassle. Check your facility’s approved providers first, and always read the fine print on fees and rules.
If you want a messaging service that includes extra features to help your loved one stay occupied and informed, consider InmateDB. It’s designed to make communication easier and more meaningful without the pressure of a live call.