If you’re looking up “how to use Securus messaging,” you probably have a loved one in a facility that uses Securus Technologies. The short answer: you create an account, link it to the inmate’s account, buy credits, and send messages through the Securus app or website. The inmate reads and replies from a kiosk or tablet. But the details matter—here’s what to expect.
What Securus Messaging Is
Securus is one of the largest providers of inmate communication services in the country. Many jails and prisons contract with them to handle phone calls, video visits, and electronic messaging. The messaging system lets families send text-like messages, photos, and sometimes video attachments to an inmate. The inmate can read them on a tablet or kiosk and reply when the facility allows it.
It’s different from texting a regular phone. Messages aren’t delivered instantly to a phone—they go into the facility’s system, get reviewed (automated or by staff), and then reach the inmate. Replies come back the same way. There’s usually a delay of a few minutes to a few hours.
Setting Up Your Securus Account
Start by going to the Securus website or downloading the Securus app (available for iOS and Android). You’ll need to create an account with your email and a password. Then you’ll add the inmate you want to contact. You’ll need their full name and either their inmate ID or the facility’s name. If you’re not sure, the facility’s website often has a roster search.
Once you’ve added the inmate, you’ll be asked to verify your identity—usually with a credit card or by answering a few questions. This is to make sure you’re not a minor and that you’re really the person you say you are. It takes a few minutes but is straightforward.
Funding Your Account
Securus messaging is not free. You pay per message or buy a subscription, depending on the facility’s contract. The rates vary widely—some facilities charge a few cents per message, others charge more for photos. You can fund your account with a credit or debit card, or sometimes with a money order. The minimum deposit is often around $5 to $10.
Watch out for fees. Some facilities add a processing fee for each deposit. It’s worth reading the fine print before you put in $50. Also, some facilities have a monthly subscription option that allows unlimited messages for a flat fee—often around $25 to $30. If you plan to message daily, that might be cheaper.
How to Send Your First Message
Once your account is set up and funded, it’s easy. In the app or on the website, go to the messaging section. You’ll see a list of your contacts—the inmate you added. Tap on their name, type your message, and hit send. If you want to attach a photo, there’s a button for that, but note that photos may be held for approval and can take longer to arrive.
A few things to keep in mind:
- Messages are limited to a certain number of characters (usually around 500).
- You can’t send links or attachments other than approved photos.
- Facilities may block certain words or phrases automatically.
If your message gets rejected, you’ll usually see a notice. You can edit and resend. It’s not the same as a text message—you have to be mindful of the rules.
What to Expect on the Inmate’s Side
The inmate sees your message on a tablet or kiosk during designated times. They can type a reply, but they have to pay for it too—either with their own funds or from a prepaid account you set up on their behalf. Some facilities allow inmates to send a “free reply” of a few messages per day, but don’t count on it.
Replies can take a while. If the facility is busy, a message might sit in a queue for a day. Also, inmates often have limited time to use the tablet, so their replies might be short or delayed. It’s not like texting—you have to be patient.
Common Problems and How to Fix Them
One of the most frustrating things is when a message doesn’t go through. Here are the usual culprits:
Incorrect inmate ID: Double-check the spelling and number. A typo can send your message to the wrong person or bounce it back.
Insufficient funds: If you’re paying per message and your balance is zero, the message won’t send. Check your balance before you hit send.
Photo rejected: Photos with nudity, violence, or even certain brands might be rejected. Keep photos simple and in line with facility rules.
Technical glitches: The Securus app sometimes logs you out or freezes. Force-close the app and try again. If that doesn’t work, clear the cache or reinstall.
If you still have trouble, Securus has a customer support line, but be prepared to wait on hold. Sometimes it’s faster to call the facility’s front desk and ask if they have a dedicated Securus liaison.
Alternatives and a Better Option
Securus is the standard in many jails, but it’s not the only way to communicate. Many facilities also allow email through third-party platforms like JPay, GTL, or via the facility’s own portal. But if you’re looking for a more flexible and affordable option, consider InmateDB.
InmateDB lets you send messages, photos, and letters online, and inmates can text U.S. and Canada phone numbers. It also gives inmates access to AI chat, email, Wikipedia, dictionary, news, sports, lessons, trivia, and a private journal—all for a flat $19.99 per month with a 5-day free trial. That can be a real alternative to per-message fees that pile up.
Before you sign up for any service, check with the facility to see which platforms they support. But if Securus is your only option, the steps above will get you started. And if you want to explore other ways to stay in touch, InmateDB is worth a look.
Staying connected with someone inside is hard enough. The tools should make it easier, not more confusing. Now you know how to use Securus messaging—go send that first message.