Securus Text Connect lets you send text messages to an incarcerated person from your phone or computer. You set up an account through Securus, add funds, and then write messages that are delivered to the inmate’s tablet or kiosk. The inmate can reply, and you get notified. It sounds simple, but families often run into confusion around registration, fees, and message delays. This guide walks you through the steps and explains what to expect.
What Is Securus Text Connect?
Securus Text Connect is a service offered by Securus Technologies, one of the largest inmate communication providers in the U.S. It allows approved family members and friends to exchange text messages with an inmate. The inmate accesses messages on a tablet or facility kiosk. Replies from the inmate go to your email or phone, depending on how you set it up. The service is available in many jails and prisons that contract with Securus.
Step-by-Step: How to Get Started
First, go to the Securus website or download the Securus app. Create an account using your email address and a password. You’ll need to provide your full name, address, and phone number. Securus will ask for the inmate’s information: their full name, inmate ID number, and the facility where they are housed. Once you submit, the facility must approve you as a contact. This can take anywhere from a few hours to several days.
After approval, you add funds to your account. Securus charges per message sent. Rates vary by facility but typically range from $0.25 to $0.50 per outgoing message. You can buy a bundle or pay per message. Then you can start composing messages. Type your message, hit send, and it goes to the inmate’s tablet. The inmate can reply, and you’ll get an email or app notification. Replies are usually free for the inmate, but some facilities may charge.
Common Problems Families Face
The biggest frustration is that the inmate cannot initiate messages. You must send the first message. Another common issue is message delays. Incoming messages might get held up for review, especially if they contain certain words. Also, some facilities restrict message length (often 500 characters) or limit the number of messages per day. If you run into problems, check the facility’s specific rules on the Securus site or call their support. But support wait times can be long.
Fees and Hidden Costs
Securus charges for each message you send. There’s also a monthly fee in some facilities, plus a charge for photo attachments. The cost adds up quickly if you send multiple messages daily. Some families report spending $20–$40 per week. Read the fine print before funding your account. There are no refunds for unused message credits.
A Simpler Alternative: InmateDB
If Securus feels expensive or confusing, consider InmateDB. It’s a service that lets you send messages, photos, and letters online for a flat monthly fee of $19.99. You get a 5-day free trial, and there are no per-message charges. Inmates can also reply to U.S. and Canada phone numbers. Plus, inmates get access to AI chat, email, Wikipedia, dictionary, news, sports, lessons, trivia, and a private journal. It’s a more affordable and feature-rich option for staying in touch.
Tips for a Better Experience
- Keep messages short and avoid slang or coded language to reduce delays.
- Check your account regularly for new messages – notifications can fail.
- Set a budget. Costs can spiral.
- If messages bounce, contact the facility first, then Securus.
Final Recommendation
Securus Text Connect works, but it’s not the only option. If you’re tired of per-message costs and want a simpler experience, try InmateDB. It offers flat-rate messaging with extra tools to help your loved one stay informed and engaged. Start with the free trial to see if it fits your family’s needs.